Privacy Statement

The following privacy policy applies to all site visits, transactions and agreements with De Stelhoeve (Stelhoeve Exploitatie BV, Stelhoeve Vastgoed BV and Stelhoeve Recreatiebedrijf BV). De Stelhoeve uses the trade name 'Waterresort Oosterschelde' for the expansion of De Stelhoeve at Ruisweg 10, 4424 MN in Wemeldinge. The privacy policy also applies to this.

Version: March 2018 - version 1.1

We respect the privacy of visitors to De Stelhoeve and Waterresort Oosterschelde and its associated websites and ensure that the personal information you provide to us is treated confidentially. Below you can read how we do this exactly, what personal data we collect from you, and for which purposes.

The use of personal data
When using our website, we obtain certain information from you. If you own a vacation rental, we obtain certain information from you as well. These may include personal data. We store and use only the personal data provided directly by you, in the context of the service requested by you (e.g. via the contact form or for creating an account or buying or renting a vacation home), or which, when provided, is clear to have been provided to us for processing. We will not use your personal data for any other purposes unless you have given prior permission for this or we are allowed or required to do so by law.

Purposes of use
In order to provide you with the best possible service, it is necessary for De Stelhoeve to store your personal data in certain cases. De Stelhoeve uses your personal information for:

• Providing access to our website or applications;
• The performance of agreements, transactions, and services;
• Customer relations, including contacting you if you so request;
• Gaining insight into the use of our website;
• The development of products and services;
• Registering users for waste or access control
• Setting strategies and policies;
• Making the Internet offer more interesting by displaying advertisements that match your interests.
• If necessary, the tracing of unlawful conduct with respect to De Stelhoeve group accommodation, its relations and its employees.

Description of personal data
For the above purposes, we will process the following personal data from you:

• Name and address information;
• sex;
• email address;
• (cell) phone number;
• vacation home number;
• IP address;
• technical browser information;
• cookie ID;
• clicking and browsing habits;

Retention periods
We will not retain your personal data for longer than is necessary to fulfill the purposes stated in this privacy and cookie statement.

Confidentiality & disclosure to third parties
We will treat your personal data confidentially. We do not provide the personal data we collect, among other channels, through our website to third parties for their direct marketing purposes. In addition, we will not provide any other parties with the data you provided unless you have given prior permission for this, or if it is required for carrying out this agreement or if we are allowed or obligated to do so based on the law.

Data Security
De Stelhoeve uses careful security procedures to protect the data processed, including to prevent unauthorized access to these data. For example, we ensure that only the necessary people have access to your data and that access to your personal data is protected.

Cookies
Cookies are used on this website to monitor website visits.
Cookies are small information files that may be automatically stored on or read from your device (including a PC, tablet, or smartphone) when you visit a website. This happens through the browser on the device. The information that a cookie obtains about your use of the website may be transferred to De Stelhoeve's own secure servers or those of a third party.

Cookies are used on our website for the purpose of:

• Enabling functions of the website and protecting the website (technical or functional cookies);
• analyze use of the website and improve the website based on this information (analytical cookies);

Technical or functional cookies
The main purpose of cookies is to save you time and effort. When you modify a web page to your personal preferences for instance, the configuration and preferences you chose are saved for future use thanks to cookies. When you revisit the website later, the previously entered data can be retrieved by the cookies, allowing you to easily use the features of the website again as you have previously set them up. We do not use any technical cookies on our website.

Analytical cookies
In addition, statistics cookies are used on this website to help us understand the use of our website and the effectiveness of our campaigns. We use the following analytics cookies: 

• [Google Analytics]
• [Hotjar]
• [Salesfeed]
• [Zendesk]

Enabling and disabling cookies
You can choose whether or not to accept cookies. Most browsers automatically accept cookies, but you can usually change the settings of your browser in such way that cookies are not accepted if that is what you prefer (view the browser help page for detailed instructions). If you choose not to accept cookies, you may not be able to fully use the interactive possibilities of this website or other websites you visit.

Deleting cookies
Most cookies have an expiration date. This means that they will automatically expire after a certain period of time and stop registering data regarding your site visit. You can also choose to delete the cookies manually before the expiration date has passed. You can reference the manual of your browser for more information about this.

Links to other third-party websites
Our Internet pages contain links to other websites. This Privacy and Cookie Statement does not apply to third-party websites that are connected to our website through links. We cannot guarantee that these third parties handle your data in a reliable or safe manner. Accordingly, we encourage you to read the privacy policies of these websites before using them.

Your legal rights
You may ask De Stelhoeve for access to the data stored about you. You may also request De Stelhoeve to change, move, supplement or delete this data. You can do so by contacting us via the email form or by sending us an email at info@stelhoeve.nl.

Modifications to this privacy and cookie statement
We reserve the right to modify this privacy and cookie statement. Any changes will be published on our website. For this reason, we advise you to check this policy regularly to ensure you are informed of any changes.

Personal Data Authority
It goes without saying we will also be happy to help you if you have any complaints about the processing of your personal data. Based on the privacy legislation, you have the right to file a complaint with the Personal Data Authority against our processing of your personal data. You can contact contact the Personal Data Authority for this purpose.